SOLUTION
Logistics Consulting
Our logistics business specialists provide a full range of logistics consulting services
We help clients to improve warehousing and logistics operations, not only through analysis and Kaizen or cost structure improvement proposals, but also by supporting fulfillment center design and the introduction of advanced technology and systems. Our services also include post-implementation support, making GRIPS Japan a one-stop solution provider.
Our experts can quickly grasp client needs and support smoother fulfillment center and software system launches. GRIPS consultants also support logistics systems and process design as well as continuous improvement after the launch of a new site or solution.
Customer Contact Center
Strategic support to Customer Contact Centers that leads to improved customer loyalty
Our consultants have experience in high volume global customer contact center operations and can provide a wide range of services including process improvement, management training, data analysis and feedback, as well as call center management support.
In addition to helping resolve critical issues, GRIPS can support new site launches, establishing KPIs, contact resolution quality, associate script improvements, and CS systems introduction.
Human Resource Development
Logistics innovations are enabled by high performing human resources
Human Resource Development is a critical mechanism to drive the logistics capabilities needed for global business expansion. New technologies, best practices and services continuously emerge, and it is necessary to remain up to date on the important recent market developments.
As a result of our experience managing large scale automated fulfillment centers and our network, we can support your team’s human resource development needs.
Leadership and Managerial Staffing Support
We can support your leadership search needs with candidates that have superior problem-solving skills and can make a rapid impact.
GRIPS Japan can support leadership search for your company. We can identify candidates with strong problem-solving skills that are able to transition smoothly to your logistics business or call center operation.
Key professional hires are essential to giving momentum to your logistics transformation and organizational growth. From Genba level leaders to strategic senior leadership roles, GRIPS provides a service to recommend strong candidates for various operational roles.
